{"id":1294,"date":"2026-02-18T18:03:04","date_gmt":"2026-02-18T17:03:04","guid":{"rendered":"https:\/\/demaldemilano.com\/faq\/"},"modified":"2026-04-01T12:30:09","modified_gmt":"2026-04-01T10:30:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/demaldemilano.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t
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FAQ Demald\u00e8 Jewellery - Frequently Asked Questions <\/h1>\t\t\t\t<\/div>\n\t\t\t\t
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Do you have a question? You are in the right place.
In this section we answer the most frequently asked questions about shopping, shipping, jewellery and product care. If you don’t find what you are looking for, please contact us: our team will be happy to help you discover the world of Demald\u00e8, including vintage jewellery, cufflinks and timeless creations. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Purchasing and products <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Is all the jewellery available in the shop also available online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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No, the e-commerce presents only a limited selection of our jewellery. In our physical shop in Milan<\/strong>, located in the Brera district, we offer a wide range of both vintage and contemporary items. If you are interested in seeing other items not featured online, please contact us via WhatsApp on 338 39 96 353<\/a> or email info@demaldemilano.com<\/strong><\/a> for photos and detailed information. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Can I receive photos of jewellery not featured on the site? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Certainly! Write us on WhatsApp at 338 39 96 353<\/a><\/strong> or send us an email to info@demaldemilano.com<\/a><\/strong> indicating the type of jewellery you are looking for. We will be happy to send you pictures and details of the pieces available in the shop<\/strong>. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you also sell women's cufflinks? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, we also offer cufflink models suitable for women<\/strong>, ideal for shirts in lighter fabrics. Contact us<\/a><\/strong> to find out what options are available.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What makes you unique for cufflinks? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our research and passion for cufflinks, this masculine accessory that has always been a hallmark for the elegant man.<\/p>

We are special because we offer both classic, vintage and modern models that are elegant and refined, as well as thematically themed cufflinks with a more humorous and friendly character. This is why we also participated with our collection in the edition of the book \u201cCufflinks\u201d (ed.Motta-manuals for collectors). <\/p>

They are ideal for ceremonies, special occasions (baptism, confirmation, graduation, retirement…) and as a birthday or anniversary gift. Find out more about our cufflinks<\/a>! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can I clean vintage jewellery without ruining it? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We advise you to use a soft cloth<\/strong> and avoid abrasive products or harsh detergents. If in doubt, contact us: we can advise you on the most suitable treatment for your jewellery. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What should I do if my jewellery becomes damaged or dull? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Do not attempt any do-it-yourself repairs: you could make the situation worse. Contact us and we will assess whether it is possible to intervene in the workshop. In many cases we can restore the piece to its original splendour. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Personalisation and gift wrapping<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Is it possible to personalise purchased jewellery? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, it is possible to personalise cufflinks and rings with engravings<\/strong>, monograms <\/strong>or designs<\/strong>.
As for earrings, it is often possible to change the stud and put in a clip for non-drilled ears and viceversa.
Finally, we can make modifications to necklaces and soft bracelets<\/strong> according to customer
requirements.
Ask us what you need and we will let you know the processing time and cost.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you offer gift wrapping? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, every purchase includes free of charge an elegant gift box<\/strong>, which includes a matching box and shopper with our logo, and in addition a small brochure presenting our historical activity and contacts.<\/p>

Perfect for a special gift.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Shipping, delivery and payment<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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What are the shipping times? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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For Italy, we use the DHL service with delivery in 24\/48 hours. For non-EU countries, delivery is generally within 48\/72 hours from receipt of payment. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Do you also ship abroad? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes. We also deliver to non-EU countries within 48\/72 hours<\/strong> via international courier. For special shipments, please contact us<\/a><\/strong> before purchase. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the shipping costs? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Shipping is free for orders over 100 \u20ac<\/strong>. For lower orders, shipping costs will be calculated at
checkout. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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Which payment methods do you accept? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We accept payment by Visa, Mastercard, American Express, PayPal and bank transfer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns and refunds<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Can I return a product purchased online? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Yes, you can make a return within 14 days of receiving your order, provided the product is in
original, unused condition. To start the return procedure, please contact us by email. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Physical shop and contacts<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Where is your shop located? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Our shop is located in Via Ponte Vetero, 22, in the heart of the Brera district in Milan. Find out
more about our jewellery shop in Milan<\/a><\/strong>! <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What does it mean that the Demald\u00e8 shop is a historical shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Since it was founded in 1943, it was officially recognised as a Bottega Storica in 2015 by the City of Milan for its 50 years<\/strong> of activity and recognised as a Negozio Storico<\/strong> by the Region of Lombardy in the same year.
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It is also a member of the Historic Companies Club <\/strong>of Confcommercio Imprese per l’Italia Milano, Lodi, Monza and Brianza. (For further information Club Imprese Storiche Group<\/a>). <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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What are the shop's opening hours? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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We are open from Tuesday to Saturday<\/strong>, from 10:30 to 14:00<\/strong> and from 15:00 to 19:00<\/strong>.<\/p>

At certain times of the year (Christmas, holidays, etc.) the hours may vary, best to check our google page which is always up to date.<\/p>

On request we can keep open during the lunch break or open earlier at 10:00. Send us a WhatsApp message to 3459299174 <\/a><\/strong>within 24 hours in advance and we will tell you if we can accommodate your request. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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How can you reach the Milan shop? <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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  • Underground: green line Lanza and red line Cairoli.<\/li>
  • Tram: numbers 2, 12, 14 that stop just a few metres from the entrance.
    Or by tram 1, which stops in Via Cusani, and tram 4, which stops in Piazza Castello.
    Bus 57 (Lanza M2 or Cairoli M1 stop), bus 85 that stops in via Cusani.<\/li>
  • Train: get off at Cadorna, Garibaldi or Centrale station and then take the metro or surface
    transport.<\/li>
  • Car: by paying the Area C ticket from Monday to Friday and parking at one of the private car parks in the area (Autosilo Pontaccio, Autorimessa Brera, Buonaparte Parking).<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    FAQ Demald\u00e8 Jewellery – Frequently Asked Questions Do you have a question? You are in the right place.In this section we answer the most frequently asked questions about shopping, shipping, jewellery and product care. 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You are in the right place.In this section we answer the most frequently asked questions about shopping, shipping, jewellery and product care. 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