FAQ Demaldè Jewellery - Frequently Asked Questions
Do you have a question? You are in the right place.
In this section we answer the most frequently asked questions about shopping, shipping, jewellery
and product care.
If you don't find what you are looking for, please contact us: our team will be
happy to help you discover the world of Demaldè, including vintage jewellery, cufflinks and
timeless creations.
Purchasing and products
No, the e-commerce presents only a limited selection of our jewellery. In our physical shop in Milan, located in the Brera district, we offer a wide range of both vintage and contemporary items. If you are interested in seeing other items not featured online, please contact us via WhatsApp on 338 39 96 353 or email info@demaldemilano.com for photos and detailed information.
Certainly! Write us on WhatsApp at 338 39 96 353 or send us an email to
info@demaldemilano.com indicating the type of jewellery you are looking for. We will be happy to send you pictures and details of the pieces available in the shop.
Yes, we also offer cufflink models suitable for women, ideal for shirts in lighter fabrics. Contact us to find out what options are available.
Our research and passion for cufflinks, this masculine accessory that has always been a hallmark for the elegant man.
We are special because we offer both classic, vintage and modern models that are elegant and refined, as well as thematically themed cufflinks with a more humorous and friendly character. This is why we also participated with our collection in the edition of the book “Cufflinks” (ed.Motta-manuals for collectors).
They are ideal for ceremonies, special occasions (baptism, confirmation, graduation, retirement...) and as a birthday or anniversary gift. Find out more about our cufflinks!
We advise you to use a soft cloth and avoid abrasive products or harsh detergents. If in doubt, contact us: we can advise you on the most suitable treatment for your jewellery.
Do not attempt any do-it-yourself repairs: you could make the situation worse. Contact us and we will assess whether it is possible to intervene in the workshop. In many cases we can restore the piece to its original splendour.
Personalisation and gift wrapping
Yes, it is possible to personalise cufflinks and rings with engravings, monograms or designs.
As for earrings, it is often possible to change the stud and put in a clip for non-drilled ears and viceversa.
Finally, we can make modifications to necklaces and soft bracelets according to customer
requirements.
Ask us what you need and we will let you know the processing time and cost.
Yes, every purchase includes free of charge an elegant gift box, which includes a matching box and shopper with our logo, and in addition a small brochure presenting our historical activity and contacts.
Perfect for a special gift.
Shipping, delivery and payment
For Italy, we use the DHL service with delivery in 24/48 hours. For non-EU countries, delivery is generally within 48/72 hours from receipt of payment.
Yes. We also deliver to non-EU countries within 48/72 hours via international courier. For special shipments, please contact us before purchase.
Shipping is free for orders over 100 €. For lower orders, shipping costs will be calculated at
checkout.
We accept payment by Visa, Mastercard, American Express, PayPal and bank transfer.
Returns and refunds
Yes, you can make a return within 14 days of receiving your order, provided the product is in
original, unused condition. To start the return procedure, please contact us by email.
Physical shop and contacts
Our shop is located in Via Ponte Vetero, 22, in the heart of the Brera district in Milan. Find out
more about our jewellery shop in Milan!
Since it was founded in 1943, it was officially recognised as a Bottega Storica in 2015 by the City of Milan for its 50 years of activity and recognised as a Negozio Storico by the Region of Lombardy in the same year.
It is also a member of the Historic Companies Club of Confcommercio Imprese per l'Italia Milano, Lodi, Monza and Brianza. (For further information Club Imprese Storiche Group).
We are open from Tuesday to Saturday, from 10:30 to 14:00 and from 15:00 to 19:00.
At certain times of the year (Christmas, holidays, etc.) the hours may vary, best to check our google page which is always up to date.
On request we can keep open during the lunch break or open earlier at 10:00. Send us a WhatsApp message to 3459299174 within 24 hours in advance and we will tell you if we can accommodate your request.
- Underground: green line Lanza and red line Cairoli.
- Tram: numbers 2, 12, 14 that stop just a few metres from the entrance.
Or by tram 1, which stops in Via Cusani, and tram 4, which stops in Piazza Castello. - Bus 57 (Lanza M2 or Cairoli M1 stop), bus 85 that stops in via Cusani.
- Train: get off at Cadorna, Garibaldi or Centrale station and then take the metro or surface
transport. - Car: by paying the Area C ticket from Monday to Friday and parking at one of the private car parks in the area (Autosilo Pontaccio, Autorimessa Brera, Buonaparte Parking).